ImageVault Video files are, by default, served in two formats:

  • .MP4 container with AAC audio codec and h264 video codec
  • .WEBM container with libvorbis audio codec and libvpx video codec

The combination above should allow video playback in most browsers/devices, but in some cases (like IE 10) you may encounter an error message like this:

All video files are, by default, served over ecnrypted SSL communication using the TLS protocol. In Internet Explorer 10 TLS certificates are typically disabled by default, so you need to enable it to allow the video file to play.

Settings for SSL certificates in Internet Explorer can be found by going to Settings -> Internet Options -> Advanced and then scroll down to the Security section and make sure the TLS protocols are enabled.

With TLS enabled, fetching and playing ImageVault Video should work as expected.